Review: Evaluation Frameworks for LLM Safety in Customer Operations
Abstract
We review red-teaming, static probes, and live guardrails for LLM deployments in customer operations, mapping gaps between policy and practice.
Cite this article
Khan, Y. & Baker, C. (2025). Review: Evaluation Frameworks for LLM Safety in Customer Operations. Research Explorations in Global Knowledge & Technology (REGKT), 3 (8). Retrieved from https://regkt.com/article.php?id=160&slug=review-evaluation-frameworks-llm-safety-customer-operations